Customer Experience

Professionele kanaalintegratie wordt steeds belangrijker. Hier enkele cijfers uit de UK:

Source: Oracle Report: Why Customer Satisfaction is No Longer Good Enough 71% of customers go online first whenever they have a problem with a product.

Source: Sword Ciboodle and thinkJar report 49% of customers wanting help from a company’s customer service team contact them by email and 43% pick up the phone!

Source: Rakuten’s Play.com report 51% of people who make a complaint on line expect a response, but 85% of those questioned have never received one!

Bron Telecommerce: Zie ook artikel van vandaag :http://www.telecommerce.nl/nieuws.aspx?id=45990&utm_campaign=rss&utm_source=rss&utm_medium=rss