maandag 27 januari 2014

Customer Experience

Professionele kanaalintegratie wordt steeds belangrijker. Hier enkele cijfers uit de UK:
Source: Oracle Report: Why Customer Satisfaction is No Longer Good Enough 71% of customers go online first whenever they have a problem with a product.
Source: Sword Ciboodle and thinkJar report 49% of customers wanting help from a company’s customer service team contact them by email and 43% pick up the phone!
Source: Rakuten’s report 51% of people who make a complaint on line expect a response, but 85% of those questioned have never received one!
Bron Telecommerce: Zie ook artikel van vandaag :

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